Return & Refund Policy
Your gift is made to order, so we do not accept change-of-mind returns — but if we get it wrong, we make it right, free of charge.
The short version
Every item we make is personalized with your names, photos or messages, which means it cannot be resold to anyone else. For that reason we do not accept returns or exchanges once an order is confirmed and in production. What we do promise is this: if your order arrives damaged, incorrect or faulty, we replace it free of charge. Just message us on WhatsApp within 48 hours of delivery.
Our Promise
We Replace It Free If Something Is Wrong
If any of these apply, you pay nothing — not for the replacement, not for the delivery.
1
Damaged in delivery
Your item arrives broken, cracked or damaged in transit.
2
Wrong item received
You received a product you did not order.
3
We got the personalization wrong
We misspelled a name, used the wrong photo, or printed something different from the details you approved.
4
Manufacturing fault
The print is peeling, stitching has come undone, or an electronic item (like a lamp) does not switch on.
How to make a claim
Message us on WhatsApp within 48 hours of delivery with your order number and clear photos or a video showing the problem. An unboxing video helps us a lot with transit damage claims. We review every claim quickly and, once approved, remake and reship your item on priority at no cost to you. If we cannot remake it, we refund you in full.
Please Note
What Is Not Covered
Because personalized pieces cannot be resold, these are not eligible for a return, exchange or refund.
A change of mind after the order is confirmed.
Spelling mistakes, wrong dates, or low-quality photos supplied by you.
A size or colour you selected yourself that you later decided against.
Slight colour variation between your screen and the printed product — screens display colours differently.
Normal wear and tear after use.
Cancellations
You can cancel free of charge any time before production starts — your Rs 250 advance is refunded in full. Once your item is in production it cannot be cancelled, because it is already being made specifically for you.
Delivery charges
Delivery is Rs 249 anywhere in Pakistan, and free on orders over Rs 2,000. Where a replacement is our fault, we cover the delivery cost entirely.
Something wrong with your order? We will sort it out.
Got Questions?
Returns & Refunds FAQ
Why do you not accept normal returns?
Every order is made to order and personalized with your names, photos or messages. That makes each piece unique to you, so it cannot be resold to anyone else. This is standard practice for customized products worldwide.
My order arrived damaged. What do I do?
Message us on WhatsApp within 48 hours of delivery with your order number and clear photos or a video of the damage. Once verified, we remake and reship your item free of charge. If we cannot remake it, we refund you in full.
Can I cancel my order?
Yes, as long as production has not started. Message us on WhatsApp as soon as possible and we refund your Rs 250 advance in full. Once your item has gone into production it cannot be cancelled, because the materials and personalization are already committed to your design.
Do I pay for the replacement or its delivery?
No. If the fault is ours — damaged, incorrect or faulty — the replacement and its delivery are completely free.
How long does a replacement take?
Once your claim is approved, a replacement is produced and dispatched on priority: usually 1–2 days within Karachi and 3–5 days elsewhere in Pakistan.
How can I avoid a mistake on my order?
Double-check every spelling, date and photo before confirming, and review the design preview we share with you on WhatsApp. Once you approve the preview, we produce exactly what was approved.
Still need help?
Chat with Us on WhatsApp